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Original topic:

Samsung TV Plus disappeared.

(Topic created: 12-20-2023 07:52 AM)
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Jdoglill
Constellation
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Samsung Apps and Services

This morning I woke up and turned on my tv to realize that there is no Samsung TV plus app. It used to always be the first thing that would open automatically, the first app in the Smart Selection. It literally is GONE. I have never had an app just disappear like that, more specifically the own company’s app for their free provided tv service which is WHY I purchased their TV. Let’s fix this Samsung. Please and Thank You

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828Carolyn
Asteroid
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Samsung Apps and Services
Anyone that has not seen Samsung site
***UPDATE****
We are aware of the disruption to the Samsung TV Plus service and are working quickly to restore availability. If you have a Galaxy device, try the smart view feature to mirror the Samsung TV Plus app to your TV. We apologize for this disruption and thank you for your patience.
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Venomvoid
Asteroid
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Samsung Apps and Services

Amazing! the only reason I spent over 2 grand for this piece of junk was the plus feature, no PLUS! then return to best buy!

KoochSr
Asteroid
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Samsung Apps and Services

Right now we are on samsungtvplus.com on the Internet. The picture isn't pretty, but all we have are antenna stations otherwise.

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Now777
Constellation
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Samsung Apps and Services

Samsung tv app wasn’t working then disappeared. Now my whole tv is messed up because in my attempt to fix it I reset tv to manufacture settings. How do I get the Samsung tv app back and working properly?

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Jg24fnd
Constellation
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Samsung Apps and Services

Just noticed mines out also

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Jesse47122
Constellation
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Samsung Apps and Services
I have the problem above. Just email me when it's fixed or if I need to update something. thanks
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Timmy Timmy
Constellation
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Samsung Apps and Services

My tv upstairs lost the app and channels. My tv downstairs works just fine ,same exact model bought a couple months apart? Really weird. 

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userz5BaSfcSRn
Constellation
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Samsung Apps and Services
SAME! Why???? I'm missing my evening Court TV!!!
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Jg24fnd
Constellation
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Samsung Apps and Services

Mines gone also. **bleep** 

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Members_IjnoZeL
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Samsung Apps and Services

So why is this marked "SOLVED"? A workaround and suggesting people update their software is not a solution.

I watched Samsung Plus channels this morning, came home this evening and all were gone. Luckily I googled the problem before trying to get the app back with a reset. I'm assuming Samsung caused this problem with their last update. FYI the firmware version on my TV is 1310, which it says is the current version. Amusing their "solution" suggests updating to the latest version, the latest version being the cause of the problem - as well as having AUTOMATIC UPDATES turned ON, that caused the problem worldwide. Unless you were just lucky enough that you manually updated today.

Personally, when/if this problem gets fixed I'm switching automatic updates off.