I was able to reset my PIN by clicking the "forgot password" option after restarting my phone. PIN was reset without any issues. However, I cannot actually go into the secure folder to retrieve the files in it. My phone keeps asking to confirm secure folder password. I entered the passed which seems to be more than 4 characters and it still will not allow me in the actual folder. Only says incorrect password. Try again over and over again. I tried the clear data and cache option and that did not work for me. I just want access to my files in the secure folder. I have not any issues in the past. can any one help?
Hey there, welcome to the Community, and thank you for reaching out about this. I can see how frustrating it is to not be able to access your Secure Folder and items, even after resetting your pin and password. For the best assistance, you should contact our Samsung Accounts team. You can reach them by calling 1-855-795-0509. You will be in good hands there!
It sounds like you're in a frustrating situation trying to access your secure folder on your phone. Here are a few suggestions that may help:
Double check that you are entering the correct secure folder password. Since it is more than 4 characters, it can be easy to mix up the order. Try entering it slowly and carefully.
If you have fingerprint or face unlock set up for the secure folder, try using that instead of entering the password. Sometimes biometrics can bypass a password issue.
Try restarting your phone again and see if it prompts you to re-enter the secure folder password. Sometimes a reboot can reset things.
Check if you have any password manager apps or authentication apps that may have saved the old password. Update them with the new password.
As a last resort, you may need to reset the secure folder entirely. This would wipe the folder contents though. Back up anything important first if possible.
Contact your phone manufacturer for further troubleshooting. There may be a technical issue they can help resolve.
I know it's not ideal to lose access to important files and data. But don't give up yet. With some systematic troubleshooting, you should hopefully find a way to regain access to your secure folder. Let me know if any of these suggestions help or if you have any other questions!
Hey there, welcome to the Community, and thank you for reaching out about this. I can see how frustrating it is to not be able to access your Secure Folder and items, even after resetting your pin and password. For the best assistance, you should contact our Samsung Accounts team. You can reach them by calling 1-855-795-0509. You will be in good hands there!
I'm aware of what I said. I'm aware it is different. I've never had an issue before this and my password to enter my folder has not changed. It's a different variation of my PIN password. Have you had this issue before? If not thanks for responding I appreciate it.
