Viewing software for SNH-V6410PN smartcam; app no longer supported

[CamasDon]

What viewing software that is compatible.  Wisenet reports incompatibility in July 2024. 

[userella]

Can you still use it if it's not supported I mean it just will not have updates I'm assuming. They probably want you to buy a new one, don't they?

[Jcz6724]

Hello Sun,

I have two cameras and both of them are bricked. Basically, all functionality is gone. Both of them became paperweights unless an alternate app is found. 

[smartcam-ex]

My Smartcam security cameras suddenly went dark sans warnings or notifications from Samsung: the software was overwritten (v.2.31 to v.2.32) on 7/8/2024. I don't know whether is any work-around to the unsolicited "update,"  or if there's a way to restore the software that was replaced.

I'd like to shelter in place with a v.2.3.[01] app for IOS until I figure out how to replace all of my Samsung devices in a logical way.

THANKS for any advice / information.

[BigRedGurl]

Someone has a scanner and they were near your device and hit the scanner so they wouldn't be seen on camera

[BigRedGurl]

You need a generator for cameras so that when the power goes out your camera will still record. I paid $100 at the computer store.

[Members_e3a3Tlg]

Were you using Wisenet app?  I received an alert June 19 that said:

Note: This announcement is for SmartCam+ App users.

Beginning July 8, 2024, the Wisenet SmartCam+ App will no longer support specific models (SNH-V6414BN, SNH-V6410PN, SNH-C6417BN) due to compatibility issues.  We apologize for any inconvenience.

Thank you for your patience.

Not sure what patience they thought that I had.   Is there any way to use them now?  They are too small for boat anchors.

[joe66492]

I'm in the same boat! My camera is junk if I can't view it live

[My Account]

Exact same story

[Scotty 2018]

So I have six SmartCam cameras modelSNH-C6417BN/US as of July 9th I received a notification “The service is no longer supported for this model.”Made numerous calls to Samsung regarding this issue with no resolve! Needless to say I’m beyond mad! I filed a complaint with the Better Business Bureau, and I think anyone that has the same issue should do so as well! Good luck

[Gen3cs]

I will never buy another Samsung product as long as I live. I have been a proponent of Samsung products over the years, but they have discontinued service to my Samsung cameras and have allowed no way for me to access them. I would encourage you to never buy another Samsung product as long as you live.