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Original topic:

Galaxy 4 Tablet screen is detaching and stuck in safe mode.

(Topic created: 08-27-2022 08:40 PM)
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userIlFwBnLtsV
Constellation
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Tablets
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My Galaxy 4 tablet glass screen became partially detached on both long sides of the case. The short sides are still holding. Tablet boots up and is in staying in safe mode when on, and some apps don't appear. What to do? 

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Samsung_Moderator
Community Manager
Community Manager
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Tablets

Hello! Since this screen is detaching this will cause a variety of issues. Since this is happening this will require service. Depending on your warranty you have a couple of options. 

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.

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3 Replies
bkmelas
Nebula
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Tablets
Take it back where you purchased it whether or no is in warranty
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Dageekster29
Asteroid
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Tablets
You might have a battery swelling issue. When and where did you buy it.
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Tablets

Hello! Since this screen is detaching this will cause a variety of issues. Since this is happening this will require service. Depending on your warranty you have a couple of options. 

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.

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