I was watching netflix and needed to use the toilet so I paused and locked the screen. When I returned the screen was blank and stayed blank even when I tried to unlock it. I cannot turn it back on, even when I put the charger in there is nothing. It was fully charged so the battery is not the issue. Tried all types of resets.. no joy. Any help would be appreciated.
I can definitely understand how frustrating this may be. I couldn’t live without my tablet. Let’s get this situated for you as soon as we can. Give this link a shot for me.
I know it states phone but it works the same for tablets. Please read the link in its entirety to reap the full benefit of the troubleshooting. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
