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Original topic:

Tab A8 mic not working on zoom or messenger video calls

(Topic created: 06-03-2021 12:20 PM)
user8wo5fLkKDr
Asteroid
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Tablets

hi folks

Having previously worked fine suddenly no one can hear me in a zoom or messenger call.  I've checked all the obvious settings and i wasn't muted.  The mic is working in all other scenarios - recording videos, making a voice call via messenger - but not on either of the video calls.

Can anyone help?

58 Replies
SamsungJam
Community Manager
Community Manager
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Do you recall if those two apps have updated recently?  The settings could have been tweaked during an update.  Ultimately if those are the only apps that the mics aren't working, they are the culprit.    


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user8wo5fLkKDr
Asteroid
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hi. Thanks for your reply.  This actually started happening after the Samsung update installed on Tuesday.

SamsungLou
Samsung Moderator
Samsung Moderator
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Are you using the Zoom and Messenger apps, or the web logins? Have you tried uninstalling and reinstalling those apps?

 


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user8wo5fLkKDr
Asteroid
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hi 

We are using the apps but have also tried accessing via websites and yes we have reinstalled.  Everything was working fine until we installed the samsung update a few days ago and now nothing. 

The mic is fine when we send a voice message on messenger and fine when we film a video via the camera but as soon as we try a video call...silence.

Btw - All necessary permissions have of course been approved.

SamsungLou
Samsung Moderator
Samsung Moderator
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Please wipe the Cache partition using the following steps.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Samsung Galaxy Tab A logo screen displays, release all of the keys, then press and quickly release the Power key
  4. 'Installing system update' will show for about 30 - 60 seconds, then a 'No command' Android will appear before showing the Android system recovery menu options.
  5. Press the Volume down key several times key to highlight 'wipe cache partition.'
  6. Press Power button to select.
  7. When the wipe is complete, 'Reboot system now' is highlighted.
  8. Press the Power key to restart the device.

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usermwZbC9vnEz
Constellation
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I have tried your fix and it did not work. When will you provide an update to fix this?

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Anonymous
Not applicable
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There is no Home key in Tab A8

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SamsungLou
Samsung Moderator
Samsung Moderator
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This is being sent to our engineers for investigation. Please provide the following information.

 

Model Number:

Android Version:

Software Build #:

Zoom Version:

Messenger Version:


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usermwZbC9vnEz
Constellation
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Tablets

Have spent hours this week trying to fix this as I NEED my mic to work on vital calls

Model Number: sm-t290

Android Version: 10

Software Build #: QP1A.190711.020.T290XXU3BUE1

Zoom Version: 5.6.6.2076

Messenger Version: 321.0.0.37.119