It might only beable to connect to 2.4ghz only. Not wifi 5 or 6. Read manual. Ensure your wifi is the correct signal. Is.the dryer far from the access point. Try holding the button. Check user manual. Or search for pdf on samsung website.
Hi there, I'm so sorry to hear you've been having trouble getting your washer and dryer connected to the SmartThings app. I'm sure you're excited to try out all the awesome features there. To help with this, I'm providing a link below that will walk you through what steps to take to get your appliances connected.
However, if you complete all the steps in the link above, but you are still unable to connect to the SmartThings app, then I recommend reaching out to our dedicated SmartThings team directly. They will have the best tools and resources to walk you through the connection process, and troubleshoot any issues that may occur. You can reach them directly by calling 1-866-813-2404.
