Original topic:

FlexWash 1DC4 error

(Topic created: 06-25-2021 09:57 AM)
WJosefYavuz
Asteroid
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Washers and Dryers

2019 I bought a refurbished Samsung FlexWash. And recently it started to give a 1dc4. How to fix it? Model is WV60M9900AV/A5

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Washers and Dryers

I understand how this may be a cause for concern the error code you have may be fixed by the following: 

 

Door error

The door is not detected as closed and locked.

Check that the latch is securely fixed, laundry or other items are not caught in the door, and the door is closed and secured correctly.

If the code cannot be corrected or if there is damage to the door or latch, this will require service. 

Note:

  • This code may appear even if you are not running a cycle, if Child Lock is enabled and water is in the tub. If the door is not closed or Child Lock turned off within 30 seconds, the washing machine will drain the water from the tub.
  • FlexWash washers will display a 1dC4 error if the rubber button next to the upper washer's latch is missing. In this case, service is not required, and replacing the button will fix the error.

*On some models, dC is a Door Error. On some models it is an Unbalanced Load Error. See your user manual to determine which it is for your model.

 

If the troubleshooting steps did not help above then you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Washers and Dryers

I understand how this may be a cause for concern the error code you have may be fixed by the following: 

 

Door error

The door is not detected as closed and locked.

Check that the latch is securely fixed, laundry or other items are not caught in the door, and the door is closed and secured correctly.

If the code cannot be corrected or if there is damage to the door or latch, this will require service. 

Note:

  • This code may appear even if you are not running a cycle, if Child Lock is enabled and water is in the tub. If the door is not closed or Child Lock turned off within 30 seconds, the washing machine will drain the water from the tub.
  • FlexWash washers will display a 1dC4 error if the rubber button next to the upper washer's latch is missing. In this case, service is not required, and replacing the button will fix the error.

*On some models, dC is a Door Error. On some models it is an Unbalanced Load Error. See your user manual to determine which it is for your model.

 

If the troubleshooting steps did not help above then you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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