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Original topic:

Liquid Detergent levels are not dispensing correctly.

(Topic created: 09-16-2023 03:46 PM)
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Samsung_SxAakuf
Asteroid
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Washers and Dryers

Liquid Detergent levels are not dispensing correctly. Auto Dispense is enable on the Smart Things app. It used to work and now it stopped working. Clothes seem to be getting cleaned but that is because the fabric softener is draining. Which I know it is because I have to refill that container just not the Liquid Detergent levels. 

Also tried the rinse and clean cycle as well no luck. This is a front loader Samsung Washer. 

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hello there, and thank you so much for reaching out regarding the detergent not dispensing correctly. I know how frustrating that can be and would like to help you with that. I've located this article here- https://www.samsung.com/us/support/troubleshooting/TSG01207154/ for review and assistance.

Please let me know if you have any other questions regarding this concern by 

contacting us directly using any contact method listed below:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or 
Private Message by selecting any moderator and clicking on the chat option with your full model and serial number.

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5 Replies
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hello there, and thank you so much for reaching out regarding the detergent not dispensing correctly. I know how frustrating that can be and would like to help you with that. I've located this article here- https://www.samsung.com/us/support/troubleshooting/TSG01207154/ for review and assistance.

Please let me know if you have any other questions regarding this concern by 

contacting us directly using any contact method listed below:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or 
Private Message by selecting any moderator and clicking on the chat option with your full model and serial number.

Samsung_SxAakuf
Asteroid
Options
Washers and Dryers

Only thing I haven't tried yet is to clean the detergent draw yet. I will try that. Thanks

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Samsung_SxAakuf
Asteroid
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Washers and Dryers

Yeah nothing worked. Still having an issue. 

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Ogata92
Comet
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Washers and Dryers
If it's under warranty, call customer service and have them send a repair tech out.
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Samsung_SxAakuf
Asteroid
Options
Washers and Dryers

Yeah I already did that. I was just wondering if anyone else had any ideas.