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Constellation

Washer WA40J3000AW/AA not draining

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  • Washer WA40J3000AW/AA not draining after rinse. Checked hoses and pump, no blockage. Stopped working Wednesday evening, I drained the water and inspected the hoses before connecting everything back together. Washer worked for the next two days properly but then went back to not draining. Suggestions?
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Samsung Moderator
Samsung Moderator

Re: Washer WA40J3000AW/AA not draining

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Try these steps here and see if they work for you Smiley Happy

  1. Turn off the washer and check the level.

    If the washer isn't level it may not drain correctly. Make sure your washer is level.

  2. Inspect the drain hose.

    Incorrect drain hose installation is the most common reason for drain issues, and service is rarely required. For more information, the full installation instructions are available in the user manual.

    Verify the drain hose:

    • Is not inserted more than 6 inches and less than 8 inches into the standpipe or sink
    • Is secured so it will not slip down farther
    • Does not form an airtight connection
    • Is not kinked, bent, or damaged
    • Is at least 18 inches high (24 inches for wash basins)
    • Is not higher than 96 inches (35 inches for wash basins)
    • Is not using a drain hose extension kit

    Washer inspect the drain hose

  3. Turn the washer back on and start a cycle.

    The washer should drain at the beginning of the test cycle. If it does not, visit our Support Center to request service. Or you can private message any of the moderators with your full model and serial number to see if we have any options available to you. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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1 REPLY 1
Highlighted
Samsung Moderator
Samsung Moderator

Re: Washer WA40J3000AW/AA not draining

JUMP TO SOLUTION

Try these steps here and see if they work for you Smiley Happy

  1. Turn off the washer and check the level.

    If the washer isn't level it may not drain correctly. Make sure your washer is level.

  2. Inspect the drain hose.

    Incorrect drain hose installation is the most common reason for drain issues, and service is rarely required. For more information, the full installation instructions are available in the user manual.

    Verify the drain hose:

    • Is not inserted more than 6 inches and less than 8 inches into the standpipe or sink
    • Is secured so it will not slip down farther
    • Does not form an airtight connection
    • Is not kinked, bent, or damaged
    • Is at least 18 inches high (24 inches for wash basins)
    • Is not higher than 96 inches (35 inches for wash basins)
    • Is not using a drain hose extension kit

    Washer inspect the drain hose

  3. Turn the washer back on and start a cycle.

    The washer should drain at the beginning of the test cycle. If it does not, visit our Support Center to request service. Or you can private message any of the moderators with your full model and serial number to see if we have any options available to you. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
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