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Washer WA40J3000AW/AA not draining

(Topic created: 09-13-2020 07:14 AM)
user920uPyUG0d
Constellation
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Washers and Dryers
  • Washer WA40J3000AW/AA not draining after rinse. Checked hoses and pump, no blockage. Stopped working Wednesday evening, I drained the water and inspected the hoses before connecting everything back together. Washer worked for the next two days properly but then went back to not draining. Suggestions?

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SamsungAl
Samsung Moderator
Samsung Moderator
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Washers and Dryers

Try these steps here and see if they work for you :)

  1. Turn off the washer and check the level.

    If the washer isn't level it may not drain correctly. Make sure your washer is level.

  2. Inspect the drain hose.

    Incorrect drain hose installation is the most common reason for drain issues, and service is rarely required. For more information, the full installation instructions are available in the user manual.

    Verify the drain hose:

    • Is not inserted more than 6 inches and less than 8 inches into the standpipe or sink
    • Is secured so it will not slip down farther
    • Does not form an airtight connection
    • Is not kinked, bent, or damaged
    • Is at least 18 inches high (24 inches for wash basins)
    • Is not higher than 96 inches (35 inches for wash basins)
    • Is not using a drain hose extension kit

    Washer inspect the drain hose

  3. Turn the washer back on and start a cycle.

    The washer should drain at the beginning of the test cycle. If it does not, visit our Support Center to request service. Or you can private message any of the moderators with your full model and serial number to see if we have any options available to you. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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SamsungAl
Samsung Moderator
Samsung Moderator
Options
Washers and Dryers

Try these steps here and see if they work for you :)

  1. Turn off the washer and check the level.

    If the washer isn't level it may not drain correctly. Make sure your washer is level.

  2. Inspect the drain hose.

    Incorrect drain hose installation is the most common reason for drain issues, and service is rarely required. For more information, the full installation instructions are available in the user manual.

    Verify the drain hose:

    • Is not inserted more than 6 inches and less than 8 inches into the standpipe or sink
    • Is secured so it will not slip down farther
    • Does not form an airtight connection
    • Is not kinked, bent, or damaged
    • Is at least 18 inches high (24 inches for wash basins)
    • Is not higher than 96 inches (35 inches for wash basins)
    • Is not using a drain hose extension kit

    Washer inspect the drain hose

  3. Turn the washer back on and start a cycle.

    The washer should drain at the beginning of the test cycle. If it does not, visit our Support Center to request service. Or you can private message any of the moderators with your full model and serial number to see if we have any options available to you. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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userialUVInfzw
Constellation
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Washers and Dryers

Hi, I have the same issue with this washer. I tried the three steps but the issue is not solved. Can you help? Thanks.

userjPpts1vLcw
Constellation
Options
Washers and Dryers

Hello,

Our new washer is not completely draining either. There's no water visble but you can hear it.I am afraid to try and take anything apart so I  have requested service and discovered that the repair company has horrible reviews to the point where  am afraid to have them come. i phoned  customer support , tole them I want another company, and they said i did not have another option.  There are 2 other companies listed in my area but they said one is for recalls only and the other says TV repair.  I have asked for a supervisor call me back and am waitin now 15 minutes +. We have a WA50R5400AV/US. I am private messaging you as suggested above to see if there are any options available. Thank you!!

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SamsungJam
Samsung Moderator
Samsung Moderator
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Washers and Dryers

If you provide a transaction number I would be more than happy to look into this for you.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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