I have a Samsung A10E My problem started yesterday, I can't hear the other person when I phone them or when they phone me, but they can hear me I can only hear them if I use the cell speakerphone or if I connect it to the earphones.
I have restarted the cell and try everything on youtube but nothing works. The soung is working good if I watch video or listen to music
Also , I did the diagnostic test in the Samsung members app and it said
