After update Galaxy A54 mic problems

[miguel khoury]

After One UI 6 update Galaxy A54 mic sometimes work and sometimes don't.

[Fsayegh]

Issue persist even after January 22nd update!

[AnnaGazeau]

Hi,
I have the same problem. I gave my phone to the guarantee check, they changed the whole screen part, but the problem is still there. It is so annoying! 
Please @Samsung_Moderator send this information about the error to the developers to fix it in the next update. 

[Mostafa110]

I bought my A54 last week. This problem, sending quiet voices, is so annoying. What should we do? 
@userKHUJBda323fv

[robynLikesTrees]

My A54 received an update a couple days ago and the issue persists. At this point this is beyond frustrating. Who has the time (and patience...) to re-send voice messages all the time!?

That's literally basic functionality that we should all be able to expect from a phone that cost several hundred dollars. 

[Khatchik]

Same issue with the microphone here. Totally frustrated with the brand because of this. One would assume that they at least notify users about an upcoming update that would solve this. 

[Josysclei]

I'm having the same issue. Glad to see it's not only me but sad to see Samsung still hasn't solved it

[SamsungRyder · Accepted solution]

Hello all, thank you for reaching out, and I understand how frustrating it is when the mic of the phone is not working. This article is for troubleshooting this exact behavior: https://www.samsung.com/us/support/troubleshooting/TSG01001249

Please follow each section step-by-step for the best possible resolution.

Once the troubleshooting is complete, if the mic is still not working then it is recommended to have the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location  or by contacting contact customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

[peteryaghi]

this issue happens only on whatsapp , and it is a software issue. please find a solution for this

[Maxiluca]

After update, mic sometimes doesn't work? Disable Bixby and this problem is gone. In options, Bixby settings, voice wake up and then turn it off.