Solved: App keeps stopping when trying to add new contact? - Samsung Community

Tonyrama118 · ‎07-03-2023

I can't save a new contact to my phone with the app giving me the options to Stop app, Wait, or Report. Wait when selected does nothing, dialog box pops back up.

Samsung_Moderator · ‎07-03-2023

Hi Tonyrama118, welcome to the Community, and thank you for reaching out. I am sorry to hear the Phone app keeps crashing when adding a new contact. If your phone or tablet is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe mode feature. In Safe mode, your device won't run any third-party apps. This allows you to easily identify and remove the app that may be causing the problem. Give the Safe Mode guide a try: https://www.samsung.com/us/support/answer/ANS00062983/

If Safe Mode has the same behavior happening, it may be time to give your device a fresh start with a factory reset. This will wipe all data and files off your device to be like it was when it came out of the box, so make sure to back those up and follow this guide carefully: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-
3. Private Message: https://bit.ly/3hzZfw8
If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

Samsung_Moderator · ‎07-03-2023

Hi Tonyrama118, welcome to the Community, and thank you for reaching out. I am sorry to hear the Phone app keeps crashing when adding a new contact. If your phone or tablet is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe mode feature. In Safe mode, your device won't run any third-party apps. This allows you to easily identify and remove the app that may be causing the problem. Give the Safe Mode guide a try: https://www.samsung.com/us/support/answer/ANS00062983/

If Safe Mode has the same behavior happening, it may be time to give your device a fresh start with a factory reset. This will wipe all data and files off your device to be like it was when it came out of the box, so make sure to back those up and follow this guide carefully: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-
3. Private Message: https://bit.ly/3hzZfw8
If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

Tonyrama118 · ‎06-30-2023

When I try to add a contact to my contacts list it will pop up on the screen ( stop app ) ( wait ) ( report ) and if I tap wait, it will pop right back up . And it will keep popping up until I press stop app. But I can't get it to work no matter what I do. Is there and update that will fix it

Original topic:

App keeps stopping when trying to add new contact?

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