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Original topic:

Bluetooth connection issues

(Topic created: 01-17-2023 04:40 AM)
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falkinbilly
Cosmic Ray
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A Series & Other Mobile

Looks like my Bluetooth decided it is a grown up and decides when to and to not work. In my 35 minute drive my bluetooth has disconnected and reconnected over 10 times. I don't know what this update did but it seems to have ruined a lot of people's ability to maintain a healthy constant Bluetooth connection.. my headphones will be playing music and all of a sudden they disconnect, transparency mode cuts on and than back off when it reconnects to my phone. I've tried 3 different headphones/devices and each one reproduce the problem. 

 

 
5 Replies
Glowww
Constellation
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A Series & Other Mobile
Bro for real like that's is going on its done the same on my phone for like 3 days I don't know what to do or how to fix it
falkinbilly
Cosmic Ray
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A Series & Other Mobile

W e. You do don't get so  you throw your headphones shattering the case because you thought it was your 100 dollar headphones not your phone. No fix for it yet

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Glowww
Constellation
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A Series & Other Mobile

Oh  bro they better fix it

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falkinbilly
Cosmic Ray
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A Series & Other Mobile
The headphones still work case still charges so the headphones are still ok. But yeah the Bluetooth thing sucks because I use it to hook up to the truck when I'm driving(I drive for a living) but I can't even do that now because it won't stay connected to the truck. Thankfully I have an aux cord I guess.
Solution
Samsung_Moderator
Community Manager
Community Manager
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A Series & Other Mobile

Hello, We understand how frustrating it is for the Bluetooth to continuously connect and disconnect. A couple of things we recommend after updating your phone is to clear the cache partition and repair the apps through the recovery menu.

To get to recovery mode: 
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously 
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET) 
- Use power button to select. 
You can also try the troubleshooting here: https://www.samsung.com/us/support/troubleshooting/TSG01001226/ 

If the phone is unable to maintain a Bluetooth connection after all troubleshooting is complete, service is recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or contact customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html