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Original topic:

Bluetooth connection issues

(Topic created: 01-17-2023 04:52 AM)
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falkinbilly
Cosmic Ray
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A Series & Other Mobile

Looks like my Bluetooth decided it is a grown up and decides when to and to not work. In my 35 minute drive my bluetooth has disconnected and reconnected over 10 times. I don't know what this update did but it seems to have ruined a lot of people's ability to maintain a healthy constant Bluetooth connection.. my headphones will be playing music and all of a sudden they disconnect, transparency mode cuts on and than back off when it reconnects to my phone. I've tried 3 different headphones/devices and each one reproduce the problem. 

 

 
5 Replies
Glowww
Constellation
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A Series & Other Mobile
Bro for real like that's is going on its done the same on my phone for like 3 days I don't know what to do or how to fix it
falkinbilly
Cosmic Ray
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A Series & Other Mobile

W e. You do don't get so  you throw your headphones shattering the case because you thought it was your 100 dollar headphones not your phone. No fix for it yet

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Glowww
Constellation
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A Series & Other Mobile

Oh  bro they better fix it

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falkinbilly
Cosmic Ray
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A Series & Other Mobile
The headphones still work case still charges so the headphones are still ok. But yeah the Bluetooth thing sucks because I use it to hook up to the truck when I'm driving(I drive for a living) but I can't even do that now because it won't stay connected to the truck. Thankfully I have an aux cord I guess.
Solution
Samsung_Moderator
Community Manager
Community Manager
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A Series & Other Mobile

Hello, We understand how frustrating it is for the Bluetooth to continuously connect and disconnect. A couple of things we recommend after updating your phone is to clear the cache partition and repair the apps through the recovery menu.

To get to recovery mode: 
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously 
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET) 
- Use power button to select. 
- Run the repair apps option and your device will restart.
If the Bluetooth continues to connect and disconnect, then try resetting the network settings.
  1. From the home screen, swipe up to open the menu.
  2. Tap Settings.
  3. Tap General management.
  4. Tap Reset.
  5. Tap Reset network settings.
  6. Tap Reset settings.
  7. Tap Reset.. After the network settings on your Samsung phone have been reset, you might have to reconfigure certain settings, such as Wi-Fi.

A third step to try is testing the phone in Safe Mode to see if an app is interfering with the Bluetooth connection. https://www.samsung.com/us/support/answer/ANS00062983/

As a final step, perform a complete backup and factory reset of the phone. https://www.samsung.com/us/support/answer/ANS00062029/

If the phone is unable to maintain a Bluetooth connection after all troubleshooting is complete, service is recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or contact customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html