Dead pixel on my Galaxy A35

[RavenaLux]

Hey everyone! I found a screen defect on my A35 it has a dead pixel at the top of the screen a little right of the selfie camera it only really appears on orange/red backgrounds is this covered under warranty? or do you need more dead pixels to qualify for a screen replacement? also I know its dead cause it's just a black dot. 

[patriciostarr]

If you bought it recently should be covered by warranty, but the phone should not have physical damage.

[RavenaLux]

Yeah it has no physical damage what so ever the phone is in mint condition.

[Sean_Read]

The warranty on all Samsung phone devices is 24 months. I’d recommend double-checking your purchase date before opting for a repair, as it can be quite expensive—sometimes a significant portion of the cost of a new device.

[RavenaLux]

It's under warranty I only had the device for a week.

[patriciostarr]

Ask samsung or the place you bought it for a replacement.

[RavenaLux]

I'll ask Samsung, there is a service centre 5min away from where I live, I kinda don't want to send it back to where I bought it from because they don't offer replacements just refunds and I don't have my old phone anymore as a backup.

[Sean_Read]

You should be within your cooling-off period. If it’s been less than two weeks, you’d usually be entitled to a like-for-like swap. It’s still worth double-checking to see what option offers the best outcome for you. Good luck!