F13: how to restore data from Secure Folder

[Socratgh]

Hi .after the system update before 5 month, secure folder in f13 stopped working so i tryed to reinstall it but after uninstall it i couldn't install it again..now i am asking how could i restore data from it or how can i install it

[270]

I believe the ability to back up and or restore secure folder was removed in Android 13 or Android 14.

[Socratgh]

I lost my data foeever?

[270]

I believe so. Hopefully someone can prove me wrong.

[Samsung_Moderator · Accepted solution]

Hello Socratgh, Welcome to the Community. We understand how upsetting it is to not be able to access your data in the Secure Folder.

Here is a link with many steps for using the Secure Folder, including uninstalling the app, setting up the app, and restoring data. (@270 is correct in that the folder can no longer be backed up, but you can restore data from a previous backup.) https://www.samsung.com/us/support/answer/ANS00081123/

Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/us/common/visitlocation.html

Additionally, if you scroll to the bottom of the page on the website for your region, you might discover that your nation provides its very own support forums, just like this one! Just look for the Community Option.