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09-10-2019 10:02 AM in
A Series & Other MobileHello,
I have a Galaxy A6 from Cricket Wireless. The rear camera is always blurry unless I'm taking a photo up close. I'm really baffled because reviews on this camera show it taking steady/clear photos even with it missing image stabilization. Does anyone know how to fix this or have you had the same issue? I've literally done everything I've read online, such as:
clearing cache
force stopping camera
start in safe mode
try a 3rd party camera app
tapping the camera/phone with the application open
factory reset phone
switch to and from beauty mode
cleaned the lens
After all these potential fixes, my camera won't take clear photos unless you are right up close, then it focuses on the close up object and blurs the background. The phone is currently on Android 9 and all apps are up to date.
Any suggestions? I've owned a Galaxy S8 and Note 9 and I know how Samsung camera settings work and I've messed with everything for this phone it seems. The phone was just bought on ebay and the seller claims it was only used for 3 months.
Thanks
Joe
Solved! Go to Solution.
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09-10-2019 04:36 PM in
A Series & Other MobileHello there, would you be able to provide your full model code for the device so that I can give you accurate troubleshooting steps?
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09-11-2019 07:36 AM (Last edited 09-11-2019 11:29 AM by SamsungRei ) in
A Series & Other MobileModel: SM-A600AZ
<edit>
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09-11-2019 11:33 AM in
A Series & Other MobileWhen you cleared the cache, did you clear the cache of the phone or the camera app? Will you please send a private message with the IMEI number? http://bit.ly/2XERsky
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09-11-2019 12:03 PM in
A Series & Other MobileHello,
I cleared the Cache on the camera app itself and I also got into the recovery menu and cleared the cache partition. I will send you a pm now with my imei!
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09-11-2019 01:12 PM in
A Series & Other MobileThanks! I will follow up with you there!
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12-23-2019 09:54 PM in
A Series & Other MobileHey how did you get this fixed
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01-14-2020 10:17 AM in
A Series & Other MobileUnfortunately I did not. I purchased the phone online and received it with a faulty camera. They voided my warranty and said that it had water damage(which I did not cause at all). I'm too poor to buy a new one and my credit isn't the greatest for carrier financing, so I'm stuck with this brick. I hate the A6 honestly. I've owned the S5, S6, S8 and Note 9 and they were all amazing! This phone one the other hand is laggy, the rear camera doesn't work and it randomly disconnects me from my Wifi, like I'll wake up to no notifciations because my Wifi symbol has an exlamation point by it, so I have to turn it off and on again.
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01-30-2020 08:00 AM in
A Series & Other MobileSame issue
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01-30-2020 08:38 AM in
A Series & Other MobileCan you send me a private message using this link here? Provide the following information.
- Model number
- IMEI number