I keep getting a message that I need to move my data

[Nonnie1]

I keep getting the message that I need to move my data, pics, video etc. Or it will be deleted. Can I explain what it is exactly that I need to do ? 

[LongHiker · Accepted solution]

@Nonnie1 the backup of your photos and videos to Samsung cloud is ending. If you have photos and videos on Samsung cloud which are not on your phone, you need to download them before the service ends. 

Samsung has worked with Microsoft to integrate OneDrive backups for your photos and videos. 

There are other options for backing up like Google photos, copying to a computer, etc. 

[usersXTG0OJdBj]

But then we're locked into Microsoft?

[LongHiker]

@usersXTG0OJdBj 

"But then we're locked into Microsoft?"

No, there are other options for backing up like Google photos, copying to a computer, etc. 

[usersXTG0OJdBj]

Google photos changing too, I think

[Nonnie1]

How do I know if they are backed up to Google photos or whatever

[LongHiker]

@Nonnie1 

"How do I know if they are backed up to Google photos or whatever"

You need to enable it in Google Photos -> click your icon in upper right -> Photo settings -> Back up & sync

You can see your photos by visiting photos.google.com or opening the Google Photos app. 

[Nonnie1]

Thank you

[SkyAngel]

Where can I find information to move my items to OneDrive? How much longer do we have to move everything?

[SamsungAdam]

Thank you for reaching out and I certainly understand your concern with the transfer of your items to OneDrive. Give this link a try: https://support.microsoft.com/en-us/office/samsung-gallery-and-onedrive-99c4e77b-8e63-4ddc-aede-19f8...

Also here is the information about the Samsung cloud discontinuing: https://support.samsungcloud.com/#/eof_notice/group1