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M14 touch not working after november patch update

(Topic created: yesterday)
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Sandeep C
Constellation
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A Series & Other Mobile

Hello,

I received November security update for my Samsung M14 5G today. Installation was all ok but after the phone restarted it is no longer working. If I try force rebooting, the pin option comes on the screen, after I unlocking the phone it just hangs on the home screen and after 1 min touch just stops working. tried several times by force rebooting it but no luck. face unlock is working but screen has become unresponsive now. it only allows to enter the PIN after force reboot. 

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LongHiker
Galactic Samsung Care Ambassador
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A Series & Other Mobile

@Sandeep C  Unfortunately you have landed in the user to user discussion group for Samsung US products and services. To find the discussion group for your geographical area, visit https://www.samsung.com/us/common/visitlocationsite/  

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