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‎01-08-2017 11:42 AM (Last edited ‎01-27-2023 04:13 PM by SamsungJoJo ) in
A Series & Other MobileWhen I answer or make a phone call, people can't hear what I'm saying. Its like the microphone is off. If I turn on and off the speakerphone then the regular microphone will work fine.. It only does it at the start of a phone call. Please help
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‎03-25-2019 09:33 AM in
A Series & Other MobileHi ive cleared data and cache on the things u said it didn't work ive also reset factory settings and it still isnt working my phone is literally my life please help me
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‎03-25-2019 11:40 AM in
A Series & Other MobileCan I have your full model code and IMEI number via private message?
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‎09-26-2019 09:50 AM in
A Series & Other MobileHi, so I'm having the same issue and it seems to have started when I update my software. So I doubt it's the mic that's the problem in my case, though it might as well be.
Is there anything I could do?? It's killing me, I need the phone for work.
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‎09-26-2019 12:18 PM in
A Series & Other Mobile@userKcTFmZ5ERk Do you experience these symptoms if you test your device in safe mode?
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‎09-26-2019 02:02 PM in
A Series & Other MobileI haven't tried that, not sure how to get to safe mode on the phone. But I can try if you think that would help?
But yeah, I've tried resetting, I've tried getting into the apps to see if maybe there's something there messing with it, I've tried what it said at the beginning of this thread to delete the cache.
I can try safe mode if it would help. Thanks. Will try that tomorrow and see if it does anything.
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‎09-26-2019 02:03 PM in
A Series & Other MobileGive this link a try: https://support.t-mobile.com/docs/DOC-34449
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‎09-27-2019 12:40 AM in
A Series & Other MobileI've tried safe mode, it still doesn't work. What do you think the problem could be? I still think it's odd that it was after the latest update. Could that have been it? I hadn't had problems prior to that.
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‎09-27-2019 08:57 AM (Last edited ‎09-27-2019 08:58 AM ) in
A Series & Other MobileHave you tried the steps mentioned in the solution for this thread?
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‎09-27-2019 10:05 AM in
A Series & Other MobileI don't know if all the steps, I might've missed one somewhere, but I did follow the ones most reference in this thread. Save for going into the mic and cleaning it as I don't have the tool to pry open the phone. I also didn't find any apps that sounded similar to true caller. Everything else I believe I've tried, yes.
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‎09-27-2019 10:41 AM in
A Series & Other MobileGive these steps a try:
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Device Maintenance>Storage> Clear Cache/Data
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Phone (All 3)>Storage> Clear Cache/Data
Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Sound Detectors>Storage> Clear Cache/Data
Reset the device once you are finished with the steps provided.
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