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More connection settings crash

(Topic created: 03-31-2023 02:15 AM)
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AaronS
Halo
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A Series & Other Mobile
I have a galaxy A52 5g. Recently, I just tried to change some DNS and VPN settings, and the more connections button to get to them causes the settings app to crash consistently. Tried restarting my phone and resetting network settings. I am now unable to use my ad blocker because it sets up a VPN, and I can't access the settings to allow it. Hoping I won't have to reset my phone...

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Samsung_Moderator
Community Manager
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A Series & Other Mobile

Hi @AaronS and @Zbison, thank you for reaching out to us regarding this, and welcome to the Community. I can certainly understand the inconvenience of the Settings app crashing. The first thing recommended to try is a device cache clear. This will help improve behavior of the device, much like a spring-cleaning. The steps to do so are: 
• Ensure the device is powered off. If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles.
• Press and hold the Volume Up button and the Home button.
• While continuing to hold the Home and Volume Up buttons, press and hold the Power button until 'RECOVERY BOOTING' appears in the upper left then release all buttons.
• Select wipe cache partition. Utilize the Volume Up/Down buttons to highlight and the Power button to select.
• Select reboot system now. Option is highlighted, utilize the Power button to select.

If Settings still crashes when accessing More Connections settings, you should see if a third-party application is responsible for the behavior. Use this guide for Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

If it is still crashing under Safe Mode, it may be time to try a factory reset. Follow this guide carefully, and back up any files you do not wish to lose: https://www.samsung.com/us/support/answer/ANS00062029/
If after completing the factory reset the More Connections continues to cause crashes, please submit an error report to provide information to the developers. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/ 

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html



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14 Replies
AaronS
Halo
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A Series & Other Mobile
Anyone have a solution?
Zbison
Constellation
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A Series & Other Mobile
I recently had the exact thing happen in the last week
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Zbison
Constellation
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A Series & Other Mobile
Thank you for asking
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AaronS
Halo
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A Series & Other Mobile
Still no solution...
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hi @AaronS and @Zbison, thank you for reaching out to us regarding this, and welcome to the Community. I can certainly understand the inconvenience of the Settings app crashing. The first thing recommended to try is a device cache clear. This will help improve behavior of the device, much like a spring-cleaning. The steps to do so are: 
• Ensure the device is powered off. If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles.
• Press and hold the Volume Up button and the Home button.
• While continuing to hold the Home and Volume Up buttons, press and hold the Power button until 'RECOVERY BOOTING' appears in the upper left then release all buttons.
• Select wipe cache partition. Utilize the Volume Up/Down buttons to highlight and the Power button to select.
• Select reboot system now. Option is highlighted, utilize the Power button to select.

If Settings still crashes when accessing More Connections settings, you should see if a third-party application is responsible for the behavior. Use this guide for Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

If it is still crashing under Safe Mode, it may be time to try a factory reset. Follow this guide carefully, and back up any files you do not wish to lose: https://www.samsung.com/us/support/answer/ANS00062029/
If after completing the factory reset the More Connections continues to cause crashes, please submit an error report to provide information to the developers. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/ 

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html



Dewmedic
Constellation
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A Series & Other Mobile

Good morning.

I'm having the same issue on my A52 following the latest update. I've followed all the steps you've suggested except for the factory reset, and selecting the "More connection settings" still crashes. It's like the option doesn't know where to point to.

This is obviously causing issues, since I have to be able to turn my VPN on and off depending on what I'm doing at any particular moment.

Is there anyone in the development team looking into this?

Thanks

Dew

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BLuu123
Constellation
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A Series & Other Mobile
I am still having this problem. None of the solutions work. It needs to be addressed in an update
Trevelyan
Constellation
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A Series & Other Mobile
Same problem after recent update
userS7bsK8V4CO
Constellation
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A Series & Other Mobile

Same issue 4/6/23 Samsung Galaxy a52 5g

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