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Need solution for lost phone and lost accounts

(Topic created: 05-25-2021 11:47 PM)
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kpat1084
Constellation
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A Series & Other Mobile

Lost my old phone, and so the number, Gmail account, and all passwords are lost. Now I am not able to log into my samsung members account. How can I get into my account without the linked phone number and gmail?

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LongHiker
Legendary Samsung Care Ambassador
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A Series & Other Mobile

@kpat1084 

Go to your carrier and tell them that you lost your old phone. They will disable the SIM card in that phone. Get a new phone. Your carrier will provide you a new SIM card. The new SIM card will have the same phone number that you previously had. 

Go to the Google website on a PC. Follow the steps to reset the password on your Google account. 

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LongHiker
Legendary Samsung Care Ambassador
Options
A Series & Other Mobile

@kpat1084 

Go to your carrier and tell them that you lost your old phone. They will disable the SIM card in that phone. Get a new phone. Your carrier will provide you a new SIM card. The new SIM card will have the same phone number that you previously had. 

Go to the Google website on a PC. Follow the steps to reset the password on your Google account. 

SamsungRei
Community Manager
Community Manager
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A Series & Other Mobile

@kpat1084 I understand how upsetting this is. @LongHiker provided excellent advice for retrieving your phone number and Gmail account. If you have any trouble accessing your Samsung account, please contact the Account service team so they may assist you. They may be reached by calling 1-855-795-0509.



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