Anyone else laptop's Wi-Fi and Bluetooth drivers disappeared?

[gingeroot]

Somehow, I lost the WiFi and Bluetooth drivers on my laptop. I tried factory resetting and system restore. Even tried to unhide the drivers, but it's not there. I've also downloaded the drivers from Microsoft but the drivers still won't work. This happened a few months ago and I went and bought a external Wi-Fi extender. It's getting irritating not being able to use the internal wifi and Bluetooth. The laptop isn't even 4 years old. If this can't be solved without having to send it to the service department in another state, it's my last Samsung purchase. I've had a Dell that last ten years.

[ddaniel51]

Depending on your laptop model it's possible a plug in wifi/bt card on the mother board failed rendering the card and associated drivers invisible.

[SamsungLK · Accepted solution]

I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.  
 
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[SamsungLK]

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!