Original topic:

Galaxy Book Pro 360 Bluetooth stopped working after windows 11 update

(Topic created: 01-06-2022 06:00 AM)
uservytwxFeABQ
Astronaut
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Hello,

After I have updated my pro 360 to win 11 the Bluetooth have stopped working. Troubleshooting says no Bluetooth devices available. I have tried reinstall intel drivers, didn't help.  Have done computer factory reset, also didn't help.

I have bought it one week ago.

What could be the reason, what can I do? Or should I return the device to the shop?

 

Thanks,

Sergej

6 Replies
user0XPiy8TCe6
Astronaut
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I'm having the same problem I bought a new laptop a week ago Samsung Galaxy book pro 360 5g the issue to check in is not resolved

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user0XPiy8TCe6
Astronaut
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hey Samsung Bluetooth problem 

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Muddmypants
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Mine has done the same thing, Samsung what should we do????
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Members_MrTTeEx
Astronaut
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Same here! Troubleshoot manager says Bluetooth is not detected on this device!

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userOvNFOkky9J
Constellation
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My Galaxy Book Pro 360 is doing the same thing. What are we supposed to do, Samsung? Anyone competent still working here or are your devices built to fail?

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userCVND0oQscW
Constellation
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Bluetooth stopped working on my Galaxy Book after I restarted it a few days ago.  I'm still running Windows 10 on it so I downloaded the Windows 10 Media Creation tool and re-installed Windows 10.  I was still able to keep all my files and apps.  So far, Bluetooth is now working again.

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