I was prompted to do a hardware update when I saw the suggestion in the system tray. The update downloaded then the system processed the update following 3 colors bars status. Right after that my laptop never turn back on. When I press the power button with the finger scan, I see 1 long blue light follow by 3 blinking blue light. One time I did see 1 green light but then it's all 1 long blue follows by 3 blinking blue light. My warranty is over by 24 days (June 30 2022, July 24 2022). Hopefully my AMEX will have extended warranty. I think is is a Microsoft or Intel hardware problem and Samsung might have to do a total recall. Luckily all of my work is from the Google drive and Clouds. $1,400 door stopper. I have tried many charging wires and leaving it over night. While it was doing the hardware update, I was connected to the Dell dock with dual monitor, if that makes any difference.
Please read the link in its entirety to reap the full benefit of the troubleshooting. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
Please read the link in its entirety to reap the full benefit of the troubleshooting. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
