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Original topic:

Fried mainboard due to charging Galaxy Book Pro

(Topic created: 09-03-2022 11:30 PM)
userGAoTDOd3HO
Constellation
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Computers

 

Hi All,

I have a Galaxy Book Pro 360 - 13”.

Lately I charged through Type C port on the left, then one day the port is not working. I changed to use the TB4 port, but a week later the TB4 port also stop charging and transferring data.

I brought it to Samsung Care Center in Vietnam but they said the issue is not under warranty policies - they couldn’t even check if my device is under warranty or not (as there’s no computer section on the system). Meanwhile, replacing the port is not possible, I have to replace the whole mainboard, which costs more than 550USD.

Is there other way to fix it?

 

 

 

1 Solution


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Solution
Geno71
Samsung Care Ambassador
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Computers

@userGAoTDOd3HO 

Did you use the original charger? And also, Vietnam? If you bought your device in the US, the US warranty will not work in Vietnam.

 

 

 

 

 

 

 

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Solution
Geno71
Samsung Care Ambassador
Options
Computers

@userGAoTDOd3HO 

Did you use the original charger? And also, Vietnam? If you bought your device in the US, the US warranty will not work in Vietnam.