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Galaxy Book 2 won't charge or power on. (Blue light blinking)

(Topic created: 05-31-2020 08:35 AM)
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userP3Y16B23RO
Constellation
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I have been having trouble with my Galaxy Book 2. It will not power on as of last night. When I originally started to charge it, it showed 1% charge. I left it on the charger for an hour and it still had 1% charge. I unplugged the charger and plugged it back up only to see no charging indicator and the blue light flashing. I held the power button down for a total of thirty seconds. I then did the same with the power and volume down button several times. I then repeated the cycle this morning and still no results.  Any other suggestions?

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SamsungLarry
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Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01109643/. If this does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message or call 1-800-SAMSUNG directly to get started.




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SamsungLarry
Community Manager
Community Manager
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Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01109643/. If this does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message or call 1-800-SAMSUNG directly to get started.




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userosHY9TpZJE
Asteroid
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did you already have it fixed? mine doesn't turn on as well. no blinking lights at all. when plugged in , it only shows the battery indicator level, and still doesn't turn on

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uservNbeopVYSg
Constellation
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Did u ever get it figured out? Mine is doing the same thing.

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Anonymous
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@uservNbeopVYSg    We are sorry to hear about this. Please send the full model and serial numbers to this PM Link.

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Bumblecat
Constellation
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this is worst device
Bumblecat
Constellation
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Galaxy Book 12 is not booting up.
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userdSHr0J2M1s
Astronaut
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is there any solution for this problem? my device has same problem

 

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NoelPMaguire
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Unfortunately I have the same issue. I brought it to a local Samsung Repair Store and they said they don't look at tablets or laptops. I refuse to believe after the initial cost of these that Samsung will not accept even looking at it?

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