Galaxy Book Go will not read external WD Passport Ultra drive

[user2GDBxaTfuP]

My new Galaxy Book Go will not read my external WD Passport Ultra drive. Need some advise.

[Anonymous]

I understand the frustration of not locating a USB drive. Have you tried a different USB cable or USB port? Can you check for updated USB and WD Passport drivers?

[user2GDBxaTfuP]

I have the latest driver. The laptop is new. I only have one USB port.

[Anonymous]

The layout shows 1 USB 2.0 and 2 USB-C ports. Have you tried a different cable?

[user2GDBxaTfuP]

No the cable is unique. The end that goes into the drive is different from the usual cable.

[Anonymous]

Do you get any notification, message, or indication on the laptop when the drive is connected?

[user2GDBxaTfuP]

I get the following notification:
You must run the WD Drive Unlock application from the WD Drive Unlock CD associated with the Drive you want to unlock.

[Anonymous]

Also, are you running Windows 10 or Windows 11?

[user2GDBxaTfuP]

I believe Windows 11.

[Anonymous · Accepted solution]

This is something you will need to contact Western Digital support for help with. Looking at their support page, I do not see any updates for Windows 11, but it may be something they have an answer for.