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Galaxy Book Pro 360 Overheat and Won't Turn On

(Topic created: a month ago)
userOV6MrUMjrw
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Computers

I purchased the Galaxy Book Pro 360 from BestBuy last November. It was working great until a couple of months ago when it couldn't "wake" after the sleep mode. I will have to shut the computer down every time I am done using it. If I put it in sleep mode, and I try to turn it on by pressing the power button, it won't do anything. The computer is hot when I touch it. I will have to force it to restart (by opening and closing the lid a couple of times and holding down the power button for 10 seconds). Anything I did not save when it went to sleep mode will be gone. It is very frustrating. Any insights? 

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Samsung_Moderator
Community Manager
Community Manager
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Computers

Hello! I understand how this can be frustrating with your PC not turning on after sleep mode. Some steps that may help are located in the link below. If these do not help then service will be required please send us a private message with your full model and serial number. 

 

https://www.samsung.com/us/support/troubleshooting/TSG01109614/

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Samsung_Moderator
Community Manager
Community Manager
Options
Computers

Hello! I understand how this can be frustrating with your PC not turning on after sleep mode. Some steps that may help are located in the link below. If these do not help then service will be required please send us a private message with your full model and serial number. 

 

https://www.samsung.com/us/support/troubleshooting/TSG01109614/