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Original topic:

Galaxy book 2 cannot turn on (status led is purple)

(Topic created: 06-13-2024 10:32 AM)
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Claudia0383
Constellation
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Computers

I tried to turn on my Samsung book 2 after reconnecting the power but the power button is not responding.

I tried charging it until the side indicator is green but still the power button is not working.

I tried to power it on again after some time, but it is still not working and now the side status led is purple.

Idk why this happened but I need a solution please.

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
Options
Computers

I know how frustrating that can be! Out of curiosity, are you using the original charger that came with the laptop? Is it plugged into a surge protector or a wall outlet directly; and have you changed outlets it's plugged into?

It's possible that it'll need service if checking those few things doesn't work out.  

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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2 Replies
Samsai
Constellation
Options
Computers

Have you been able to resolve the same issue? If so, please let me know what you have done.

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Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Computers

I know how frustrating that can be! Out of curiosity, are you using the original charger that came with the laptop? Is it plugged into a surge protector or a wall outlet directly; and have you changed outlets it's plugged into?

It's possible that it'll need service if checking those few things doesn't work out.  

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/