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‎06-13-2024 10:32 AM in
ComputersI tried to turn on my Samsung book 2 after reconnecting the power but the power button is not responding.
I tried charging it until the side indicator is green but still the power button is not working.
I tried to power it on again after some time, but it is still not working and now the side status led is purple.
Idk why this happened but I need a solution please.
Solved! Go to Solution.
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‎06-15-2024 07:19 AM in
ComputersHave you been able to resolve the same issue? If so, please let me know what you have done.
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‎06-16-2024 11:20 AM in
ComputersI know how frustrating that can be! Out of curiosity, are you using the original charger that came with the laptop? Is it plugged into a surge protector or a wall outlet directly; and have you changed outlets it's plugged into?
It's possible that it'll need service if checking those few things doesn't work out.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.