The display will suddenly turn to this whitish state but will immediately return to normal when plugging in or unplugging an external monitor. Does this point to a software/driver issue since changing the display settings correct it (temporarily?)
I can't figure out what is making it do this so I can't reproduce the problem. It just happens at random times, although it was happening more frequently last night.
Yeah. Well it's been doing it intermittently for a while--around a month. In that time, there has been Windows updates. But I thought it was an issue with running the external display. However it did last night on its own.
It didn't start UNTIL I connected the external display. Along with that, I downloaded the Intel drivers for the integrated graphics and calibration software (DisplayCal) to try and make the colors better on the display.
Before going to bed last night I deleted the display driver in Device Manager and restarted. Maybe they were conflicting with the ones downloaded from the Samsung Update app?
I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
