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Asteroid

S Pen issue with new Galaxy Book Flex

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I just took delivery of the Flex about 2 weeks ago. Everything looks and works well except the S Pen gives me quite a bit of trouble. About a week after I have start using my new laptop, there is an error message popping up as a message notification to the right side of the screen. It said "Connection error: Connection failed. Check the connection environment or the battery level of the S Pen". I have tried to reset the S Pen through the Samsung settings panel to no avail. I have called the tech support line and I believe he has re-installed the driver on my machine and it seems to work, but only for a few days because it came right back to where it was before. I called again and the tech guy won't able to help much. He did offer to send me a new S Pen and I'll see if that may cure the problem. 

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: S Pen issue with new Galaxy Book Flex

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If the troubleshooting in this thread does not help. I recommend letting a service technician have a look. Send your full model code and serial number via private message to get started.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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22 REPLIES 22
Constellation

Re: S Pen issue with new Galaxy Book Flex

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Mine is doing the samething it just started today.  I have unpaired it and repaired it but I'm still getting the same message.  I would like know how to fix it.  I love the flex I have the 15" version.

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Constellation

Re: S Pen issue with new Galaxy Book Flex

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mine is the same. does not work. 

CP
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Asteroid

Re: S Pen issue with new Galaxy Book Flex

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So did you talk to Samsun's tech support and do they offer any solution or suggestion?

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Asteroid

Re: S Pen issue with new Galaxy Book Flex

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I have a similar issue, the support staff just checked to see if my drivers/windows/samsung update were all up to date and they were. I bought a new spen because i didnt want to wait for warranty to fulfill and this did not fix the issue. 

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Constellation

Re: S Pen issue with new Galaxy Book Flex

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I've been having the same issue for about a month now, did the replacement pen correct the problem?

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Asteroid

Re: S Pen issue with new Galaxy Book Flex

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i bought my own genuine replacement pen and it did not fix the problem

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Astronaut

Re: S Pen issue with new Galaxy Book Flex

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I've had my 15" galaxy flex for 5 days and I just began receiving the same error.

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Asteroid

Re: S Pen issue with new Galaxy Book Flex

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I have the same issue my model number is model : np950qcg-k01us

 

Samsung please fix this asap!

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Constellation

Re: S Pen issue with new Galaxy Book Flex

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I have the same problem. I hope it gets fixed soon.

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