05-20-2020 03:45 PM
I just took delivery of the Flex about 2 weeks ago. Everything looks and works well except the S Pen gives me quite a bit of trouble. About a week after I have start using my new laptop, there is an error message popping up as a message notification to the right side of the screen. It said "Connection error: Connection failed. Check the connection environment or the battery level of the S Pen". I have tried to reset the S Pen through the Samsung settings panel to no avail. I have called the tech support line and I believe he has re-installed the driver on my machine and it seems to work, but only for a few days because it came right back to where it was before. I called again and the tech guy won't able to help much. He did offer to send me a new S Pen and I'll see if that may cure the problem.
Solved! Go to Solution.
2 weeks ago
If the troubleshooting in this thread does not help. I recommend letting a service technician have a look. Send your full model code and serial number via private message to get started.
05-29-2020 07:34 PM
Mine is doing the samething it just started today. I have unpaired it and repaired it but I'm still getting the same message. I would like know how to fix it. I love the flex I have the 15" version.
06-10-2020 09:44 PM
mine is the same. does not work.
06-11-2020 06:03 AM
So did you talk to Samsun's tech support and do they offer any solution or suggestion?
07-01-2020 04:27 PM
I have a similar issue, the support staff just checked to see if my drivers/windows/samsung update were all up to date and they were. I bought a new spen because i didnt want to wait for warranty to fulfill and this did not fix the issue.
06-15-2020 12:28 PM
I've been having the same issue for about a month now, did the replacement pen correct the problem?
07-01-2020 04:28 PM
i bought my own genuine replacement pen and it did not fix the problem
06-30-2020 01:52 PM
I've had my 15" galaxy flex for 5 days and I just began receiving the same error.
07-01-2020 08:17 PM
I have the same issue my model number is model : np950qcg-k01us
Samsung please fix this asap!
08-04-2020 06:50 AM
I have the same problem. I hope it gets fixed soon.