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I just took delivery of the Flex about 2 weeks ago. Everything looks and works well except the S Pen gives me quite a bit of trouble. About a week after I have start using my new laptop, there is an error message popping up as a message notification to the right side of the screen. It said "Connection error: Connection failed. Check the connection environment or the battery level of the S Pen". I have tried to reset the S Pen through the Samsung settings panel to no avail. I have called the tech support line and I believe he has re-installed the driver on my machine and it seems to work, but only for a few days because it came right back to where it was before. I called again and the tech guy won't able to help much. He did offer to send me a new S Pen and I'll see if that may cure the problem.
Solved! Go to Solution.
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‎08-13-2020 07:25 PM in
ComputersI got the same error message and noticed that when it happens my bluetooth mouse disconnects. So the problem revolves around the bluetooth connection. It's not just related to the S pen. Is it the bluetooth driver or a hardware problem?
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‎09-20-2020 12:18 PM in
Computersso at least i am not alone...same issue...no resolve. now what?
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‎12-04-2020 09:26 PM (Last edited ‎12-04-2020 09:26 PM ) in
ComputersTry turning off bluetooth and turning it back on in your computer's settings, not samsung settings. It worked for me; pretty upstting such an expensive laptop has simple flaws.
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‎09-25-2020 10:32 PM in
ComputersHi - same problem here. Does anyone know whether Samsung reads this? I am surprised that a computer this expensive has such a basic flaw
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‎09-27-2020 01:28 PM in
ComputersSame problem here in first week of use. Pressure sensitive stylus seems to work properly, but button does not work at all.
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‎09-29-2020 04:18 PM in
ComputersDitto. One week in and I've been getting the message regularly. This topic is more than four months old and there's no fix to this problem?!
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‎09-29-2020 05:47 PM in
ComputersI was able to solve the connection error and Air Action gestures issue by updating the bluetooth driver using the Samsung Update app. Now Samsung Settings shows the S Pen Air Actions are available with 100% battery. I verified that all of the Air Actions work. Good luck!
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‎10-17-2020 06:40 AM in
ComputersPerfect, back up and running. Thanks Tony
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‎10-18-2020 05:54 PM in
ComputersFYI, I had the same problem again this week. I reinstalled the bluetooth driver since that worked previously, and it is working properly once again. I'm not sure what caused the bluetooth driver to stop working twice within 3 weeks.
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‎11-05-2020 09:36 PM in
ComputersI had the same issue. I needed up having to go into the samsung settings under the s pen tab and click reset s pen. Once that was done and reconnected it started charging up my s pen right away. I haven't had any problems since. I hope that helps you too.
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