chromebook pro touchscreen not working-Stylus pen works but not fingers

[user1JB7jpSmYC]

The touchscreen on my Chromebook Pro suddenly stopped resonding to finger touch.

The stylus pen still works fine.

I've tried powerwashing a few times, no change.

[MsBri1 · Accepted solution]

At this time we can set up service for you.  If you would like to proceed with service, please provide us with your model and serial number privately to my link.

[user1JB7jpSmYC]

I'm happy to report I received the repaired device and the touchscreen is working well. It took less than 2 weeks from the date I sent it in. Good experience, thanks for your assistance.

[useruhmAfe7cWT]

Exact same problem with my chromebook Pro, worked fine the night before, tried next day and no touchscreen, but stylus works fine.  Tried cleaning the screen, powerwashing the Chromebook.  Is there any solution besides servcie?  Seems like it must be a software issue as the chromebook wasn't touched, didn't move between working and not working.

[SamsungCaleb]

Service would be recommended if you would like us to set this up for you can you send me a private message with your full model and serial number? 

[userh7It8ct1ma]

Hello,

I have the same problem with my chromebook. 

With pen works fine , fingertips no. What seems to be the problem and how to resolve?

Please advise. Thanks

[userCG83FViPU3]

Same problem here with my Chromebook Plus. One day, finger touches stopped working on the screen. The stylus works. Very frustrating. I even did a powerwash.