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‎08-03-2024 12:22 PM in
Fold & Flip PhonesSolved! Go to Solution.
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‎08-03-2024 12:25 PM in
Fold & Flip PhonesDid you take pics or a video of the phone working and then getting boxed up? Also, check the serial number. Have them provide you with the serial number and see if it matches the one in your Samsung product list.
Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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‎08-03-2024 12:28 PM in
Fold & Flip Phones- Mark as New
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‎08-03-2024 12:56 PM in
Fold & Flip PhonesThe serial and IMEI #s should be listed in your Samsung Members App->Support->My Products and then click on the "i" in the circle to the right of the device listing and it should display that info.
Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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‎08-03-2024 07:41 PM in
Fold & Flip Phones- Mark as New
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‎08-03-2024 08:48 PM in
Fold & Flip PhonesThat may be protocol but my S21U from last and my Fold 5 from this year as still listed in my products with the numbers.
Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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‎08-04-2024 06:31 AM in
Fold & Flip Phones- Mark as New
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‎08-04-2024 06:35 AM in
Fold & Flip PhonesIf you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.
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‎08-04-2024 08:10 AM in
Fold & Flip PhonesI'm a box saver too.
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‎08-04-2024 10:14 AM in
Fold & Flip Phones+1
Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro