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Original topic:

Flip 4 mic not working and not receiving all text

(Topic created: 12-27-2023 03:08 PM)
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user5a7vG8B4xj
Constellation
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Fold & Flip Phones

I installed the update about 2 weeks ago now my phone mic does not work I have to use a speaker. As a result my Google assistant does not work an I do not receive all my text msg. 

I called Att was on phone over 1 hrs they had me rest phone to factory mode which didn't work. I then called the insurance Co text support who couldn't help me.
Long story short I have to wait for the update or pay my 250 ded for a new phone. Or wait for the new update. Help
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Solution
Samsung_Moderator
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Community Manager
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Fold & Flip Phones

Hello, Welcome to the Community. We understand how frustrating it is when your phone is not working correctly.

We do have a troubleshooting article here for concerns with the Mic: https://www.samsung.com/us/support/troubleshooting/TSG01001249/

Steps for troubleshooting concerns with receiving text messages can be found here: https://www.samsung.com/us/support/troubleshooting/TSG01001439/

If troubleshooting is unable to resolve the concerns you are experiencing, service is recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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