Fold 3 outer screen issue

[userioV7Kv0l2W]

Any one can me here to find a solution or let me know how to escalate the issue to samsung heasquarters headquarters.

• Placed the new pre order for Samsung Galaxy Fold 3 on Aug 14. It is Black 256 GB. 
• Received the order on 8/27
• Started using the phone on 8/29.
• Found the issue on front screen with horizontal color line and flickering on that line.
• Called Customer service on 8/30.
• Being transferred to multiple departments back and forth without any resolution and spent 3 hours.
• Got hold of technical department. Someone from there did the remote on my phone and confirmed the issue.
• They said it can not be replaced by them it has to be done be Sales team
• Again spent 2 hours with them. Spoke to Supervisor who said Samsung does not replacer the device. Placing a new order also will not work as they could not replicate the earlier order.. He transferred to me Samsung Care.
• Samsung care asked me to check with local service center to see if they can fix it as they also can not replace it.
• I called local service center and none of them has the parts.
• I called Samsung Care pro again and they said only way is to ship it. This will take 2 weeks and there is no loaner device.

[Smew]

Submit an error report through the Samsung members app! 

Try sending it in since the parts are not easy to come by in local repair shops. 

[Who_Dis]

@userioV7Kv0l2W seems you've done all your hw... it's up to you to decide if you want to send it in.

As you may already know, the supply is short and the devices are on back order so getting a replacement will be hard as you've already found out.

I'd just bite the bullet and send it in to replace the screen

[userioV7Kv0l2W]

Yup..seems that I have only that option left..but in a way shame on Samsung to send a faulty phone and then not able to replace it.

[Grafguy37]

I had the same issue as the main comment. I did an online claim with Samsung Care and they sent me to UBREAKITIFIX and the guy ordered a screen, it took about 4 days for it to come in and about 3 hours to fix it. No costs involved. Now I am getting the same issue on the new screen. UGH! I WANT MY NOTE20 ULTRA BACK!

[SamsungAdam · Accepted solution]

Hello, I understand how upsetting this is. This article provides information for lines on the screen. https://www.samsung.com/us/support/troubleshooting/TSG01001485/ You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

[ms1lv4]

I'm also having the same issues and feel I should not be held accountable for paying to have it fixed whichever way it needs to be