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08-17-2023 07:42 PM in
Fold & Flip PhonesSolved! Go to Solution.
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08-17-2023 07:44 PM in
Fold & Flip PhonesHave you reached out to your mobile carrier about this yet? Usually calls and texts are squarely within their realm of responsibility to troubleshoot.
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08-17-2023 07:54 PM in
Fold & Flip Phones- Mark as New
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08-17-2023 07:51 PM in
Fold & Flip PhonesNo one else on my plan is experiencing any problems. They all have iphones and I am the black sheep trying something different. 🙃
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08-17-2023 07:59 PM in
Fold & Flip Phones- Mark as New
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08-17-2023 08:02 PM (Last edited 08-17-2023 08:03 PM ) in
Fold & Flip PhonesA word of advice for your visit to your carrier... if they can't identify a problem at first, kindly escalate the matter or create a support ticket to tier 2/advanced tech support. This will ensure that a real expert takes a look at your network profile in their system. You want to be absolutely certain this isn't on their end before trying other options.
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08-17-2023 08:12 PM in
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08-18-2023 01:13 PM in
Fold & Flip PhonesHello, Welcome to the Community. We understand how frustrating it is to not be able to receive text.
This link provides some troubleshooting steps to try: https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Additionally, if your number was previously registered with iMessages, you will need to remove, unlink or deregister your Phone Number from Apple's iMessage Service through your Apple account.
For additional assistance, we recommend reaching out to your service provider, as they are responsible for this service