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Galaxy Buds Live not connecting

(Topic created: 03-11-2021 12:22 AM)
userGjCpRb8fYj
Constellation
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Galaxy Buds

Hi, so I purchased a Galaxy Buds Live. I have set it up with Samsung Wearable App and its plugin. The buds are working good and I can listen to music just fine, I have renamed it, the case is fully charged, my Bluetooth is on. But in the app, it still says "Disconnected from earbuds."

I followed all the possible solutions but it still won't connect. Can someone help me please? Thank you.

IMG_20210311_162018.jpg

IMG_20210311_162116.jpg

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

If you have verified that all software updates have been done on the phone and uninstalled/reinstalled the Wearables app and you are still unable to connect, service would be recommended. https://bit.ly/2QKjSep For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



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7 Replies
useraYlbgALfEe
Constellation
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Galaxy Buds

Unfortunately these maybe fake. Have you tried registering the serial numbers on the Samsung site to see if they exist?

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Rossie
Astronaut
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Galaxy Buds
how do you know if they are fake
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AnthonyD504
Cosmic Ray
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Galaxy Buds
Try to register them by inputting the serial number on your Samsung account (my products area) . If they're real, they will register. If not, they won't.
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Rossie
Astronaut
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Galaxy Buds
sounds like still some problems with them
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Rossie
Astronaut
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Galaxy Buds
to much money not to work right feel the same thing about my note galaxy 20 5G not worth the money
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userrsMiQBNbI8
Constellation
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Galaxy Buds
I have the same problem. The only thing I've found so far is that the plugin doesn't support my s20 so it may be just a matter of getting samsung to support the plugin on more devices

Screenshot_20210420-063926_Google Play Store.jpg

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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

If you have verified that all software updates have been done on the phone and uninstalled/reinstalled the Wearables app and you are still unable to connect, service would be recommended. https://bit.ly/2QKjSep For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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