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Thank you for reaching out. I can certainly understand the frustration with your buds mic being muffled and would be happy to look into this further for you. Have you tried resetting your Galaxy buds pro? This will put your buds back to factory resetting. Give this link a try: https://www.samsung.com/us/support/answer/ANS00078085/
How long have you been experiencing these symptoms?
Have you verified there is no debris in the microphone piece of your Galaxy buds pro headphones?
Thank you for that information. The next step would be a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. UbreakIfix which is a Samsung Authorized walk-in service center: https://www.samsung.com/us/support/ubreakifix
5. Private message: https://bit.ly/3fbRevo