For a while now people have told me they couldn't hear me when I spoke with my headphones connected, I eventually just stopped talking to people with them in because despite constantly cleaning them , they didnt get better. Instead I disconnected them whenever I would talk to someone. I tested them out today for myself using the pro video and they sounded awful. I would really appreciate any help. Also I've already tried, clearing phone caches and cleaning the external mic.
Thank you for reaching out. I can certainly understand the frustration with your buds mic being muffled and would be happy to look into this further for you. Have you tried resetting your Galaxy buds pro? This will put your buds back to factory resetting. Give this link a try: https://www.samsung.com/us/support/answer/ANS00078085/
How long have you been experiencing these symptoms?
Have you verified there is no debris in the microphone piece of your Galaxy buds pro headphones?
I have been experiencing this for over 5 months now and have reset it but the audio is still terrible. I have cleaned the buds with a swab as best as I could to no avail.
