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Asteroid

GalaxyBud stopped working out of nowhere

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I put both buds to charge in the case, came back 2 hours and only the left one was fully charged. I left right earbud in there for another 2 hours n still no charge and the galaxy wearables app just shows an exclamation point for the right ear bud.

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: GalaxyBud stopped working out of nowhere

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Are you using the original charger that came with the Galaxy buds?

-If not I would recommend using the original charging cable.

 

Note: Use only Samsung-approved charging devices and accessories. Samsung accessories are designed for your device to maximize battery life. Using other accessories may void your warranty and may cause damage.

 

When did you start experiencing these symptoms?

 

Have you had a software update to your Galaxy buds recently?

 

Did the buds ever connect and charge?

 

Here's some tips and precautions when charging your Galaxy buds: https://www.samsung.com/us/support/answer/ANS00078081/

 

If you are still experiencing these symptoms after the troubleshooting provided, I would recommend a service repair. Can you please provide me the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale:
Model Code:
Serial/IMEI Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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258 REPLIES 258
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Asteroid

Re: GalaxyBud stopped working out of nowhere

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both ear buds are in perfect condition, please help!

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Constellation

Re: GalaxyBud stopped working out of nowhere

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So what was the solution? Did he send them in to get serviced? If so, what part was replaced?

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Asteroid

Re: GalaxyBud stopped working out of nowhere

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@MoisesC wrote:

I put both buds to charge in the case, came back 2 hours and only the left one was fully charged. I left right earbud in there for another 2 hours n still no charge and the galaxy wearables app just shows an exclamation point for the right ear bud.


 

i fixed it my way ; check the video


https://www.youtube.com/watch?v=YIgv71BI4WM&feature=youtu.be

Repeat the steps if it didn't work from first time. Please comment if it helps " Subscribe " for updates if you want :D
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Asteroid

Re: GalaxyBud stopped working out of nowhere

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Still not working :/

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Highlighted
Samsung Moderator
Samsung Moderator

Re: GalaxyBud stopped working out of nowhere

JUMP TO SOLUTION

Are you using the original charger that came with the Galaxy buds?

-If not I would recommend using the original charging cable.

 

Note: Use only Samsung-approved charging devices and accessories. Samsung accessories are designed for your device to maximize battery life. Using other accessories may void your warranty and may cause damage.

 

When did you start experiencing these symptoms?

 

Have you had a software update to your Galaxy buds recently?

 

Did the buds ever connect and charge?

 

Here's some tips and precautions when charging your Galaxy buds: https://www.samsung.com/us/support/answer/ANS00078081/

 

If you are still experiencing these symptoms after the troubleshooting provided, I would recommend a service repair. Can you please provide me the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale:
Model Code:
Serial/IMEI Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Constellation

right earbud will not charge

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i bought my ear buds last month and they have been great however recently the right one stopped charging. any suggestions on how to get it working again?

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Samsung Moderator
Samsung Moderator

Re: right earbud will not charge

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Do the buds still connect to the wearables application, allowing you to reset using the wearables application?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: right earbud will not charge

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the right one is 100% dead. i tried to rest the set but it wont let me unless they are both atleast 30% charged.

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Constellation

Left galaxy earbud is not charging

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After trying all of the trouble shooting guides, my left ear bud is still not charging. 

 

Help 

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