Galaxy Buds Series allergic reaction

[JoeE2009]

I, like so many others, am having severe issues with my ears after wearing my Buds Pro. I awoke this morning at 3:30 with very wet ears. They also are very itchy.

This is the second time this has happened. The first time I had the same symptoms. But, after my ears began to heal, the flaking and extreme itching began. I noticed it began not long after wearing them. I discontinued use.

Last night, I wanted to try again. I wiped down the silicone tips with alcohol. I wore them for roughly 10 minutes and here we are. Wide awake on a work day with awful symptoms.

I own multiple Samsung devices. My televisions (2), 4K UHD Bluray, sound bar and surround sound, phones, tablets and I just bought the Galaxy Book Go. I love that I can connect everything. Needless to say, I am disappointed in the Buds.

What can be done to make this right? Thank you. 

[SamsungAdam]

Thank you for following up. I am sorry to hear about the symptoms you are experiencing. I would be happy to look into this further for you. Can you please provide me with the following information in a private message: https://bit.ly/3fbRevo

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
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Serial/IMEI Number:

[gottahavemusic247]

I did purchase the comply tips for my old pair of galaxy buds and they fit and are comfortable.

[userAfhrSLIpvt]

I have the same issue.  Over a hundred posts, in multiple threads, of people with allergic reactions to these earbuds.  Support keeps saying "contact us we will help".  NOT ONE consumer has replied that samsung has fixed their issue.  Sounds like a serious material defect with these, with no solution from Samsung insight.  Buyer beware.

[knightsurgeon]

The solution is for you to send us a private message so that we may look into repair or replacement options based on a technician's evaluation. It is a ship-in repair process that requires private information so we've been asking users to send us a private message to go into this further. Please feel free to reach out to us privately should you require assistance with this. 

[Zam91NJ]

After a few days of using the Galaxy bud pro my ear became irritated and started oozing. I never had ear issues with headphones, so it was strange at first. I love the sound of the headphones but it's unfortunate I can't use it.

[SamsungAdam]

Thank you for reaching out. I would be happy to look into this further for you. Can you please provide me with the following information in a private message: https://bit.ly/3fbRevo

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial number on the bottom of your Galaxy buds pro charging case:

[user7sbL6iGFAA]

My Samsung Galaxy bud pro definitely broke out my ears I reached out to corporate about this so I'm still waiting to see what's going on they act like nobody ever reported it before because all they wanted to do was replace the headphones which makes no sense if I'm breaking out from this one... I never had problems with my ears my ears been, itching, swelling and the oozing stuff dries up and turns into a hard scab in my ear

[SamsungRei]

@user7sbL6iGFAA Thank you for reaching out. I will be happy to look into this further for you. Please send a private message with any ticket numbers you may have. http://bit.ly/2XERsky

[usert0VCqQf0dh]

Everytime I wear my galaxy buds pro my ears are itchy. I stopped wearing them then tried again tonight now my ears are swollen and itchy. 

[SamsungRei]

@usert0VCqQf0dh I sincerely apologize for the delay in response. I would like to send this over to our specialized team so they may look into this further. Please send a private message with the following: http://bit.ly/2XERsky

Full name:
Complete physical address:
Contact phone number:
Alternate phone number:
Email address:
Model Code of the earbuds:
Serial number of the earbuds: