I'm having issues connecting the buds to the wearables app.
The buds will connect to my phone via blue tooth and I'm able to hear music. The issue is when I open wearables and try to connect to adjust ambient sound, equalizer, etc...it will not show a connected status. Status remains "Disconnected from earbuds".
I've cleared the cache on my bluetooth, uninstalled and reinstalled wearbles, and still i have this problem.
Yes, one more. Do you have a Best Buy close by ?, does it have a Samsung booth in it, yes ask them Samsung. If no then make a service request for repair
Some common troubleshooting for this type of issue is cleaning the pins / case with alcohol, trying a different charger, base and outlet,clearing the Wearable app's cache or data,
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Thanks for reaching out. I'll be happy to look into this for you. Please send a private message with the full model code and the serial number of the earbuds. http://bit.ly/2XERsky
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Same problem. How is this marked as solved? The "Solution" is to forward your device information? That doesn't solve anything! This should not be marked as solved.
Has anyone that submitted their information had this issue resolved and if so, what was the solution?
