Galaxy bud live right bud wont charge and overheats in the case

[userPZHVeACS5P]

It gets hot in case and flattens the case battery and won't turn on ,lh side bud works fine ?

[bill-e]

Sounds like a possible shorted battery. Don't try to charge it anymore as it might catch on fire.

It needs to be serviced.

[user7faRoFhqHr]

OK that I a major issue with the battery try changing the charger or charging from cooler area or let the earbuds charge open case or let the be out their case for long half an hour doing nothing if nothing works reset the earbuds and send to a technician.
Note 7 case

[Samsung_Moderator · Accepted solution]

Thank you for reaching out. I can definitely understand your concern with the symptoms you are experiencing and would be happy to look into this further for you. As @bill-e stated, I would recommend a service repaired.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html