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Original topic:

Galaxy bud live right bud wont charge and overheats in the case

(Topic created: 04-10-2022 04:52 PM)
userPZHVeACS5P
Astronaut
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Galaxy Buds

It gets hot in case and flattens the case battery and won't turn on ,lh side bud works fine ?

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Thank you for reaching out. I can definitely understand your concern with the symptoms you are experiencing and would be happy to look into this further for you. As @bill-e stated, I would recommend a service repaired. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. UbreakIfix which is a Samsung Authorized walk-in service center: https://www.samsung.com/us/support/ubreakifix
5. Private message: https://bit.ly/3fbRevo

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bill-e
Samsung Care Ambassador
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Galaxy Buds
Sounds like a possible shorted battery. Don't try to charge it anymore as it might catch on fire.

It needs to be serviced.
** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch3(VZW), M8 Smart Monitor
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Galaxy Buds
OK that I a major issue with the battery try changing the charger or charging from cooler area or let the earbuds charge open case or let the be out their case for long half an hour doing nothing if nothing works reset the earbuds and send to a technician.
Note 7 case
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Thank you for reaching out. I can definitely understand your concern with the symptoms you are experiencing and would be happy to look into this further for you. As @bill-e stated, I would recommend a service repaired. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. UbreakIfix which is a Samsung Authorized walk-in service center: https://www.samsung.com/us/support/ubreakifix
5. Private message: https://bit.ly/3fbRevo

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