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Galaxy buds pro 3 charging cradle not working

(Topic created: a month ago)
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usertmoVyoRcvP
Constellation
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Galaxy Buds

My charging cradle is non responsive I tried contacting samsung support many times to no avail they could not help with my issue they sent me to a repair shop couldn't help me there either so any suggestions on what to do or just take the loss an move on honestly very disappointed with what "help" they gave me 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Hello, Welcome to the Community. We understand how upsetting it is that the charging cradle is non-responsive. 

The community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly.

That being said, as a moderator, I’m happy to provide you with any guidance and assistance were needed! Please send a private message with the serial number of the left earbud or charging cradle, and any ticket numbers you may have, so we may look into this further.

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5 Replies
user_ams007
Planetary Samsung Care Ambassador
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Galaxy Buds
I'm sorry that you are experiencing problems with your Earbuds, Please contact Samsung Support directly to see if they are covered by the Warranty, Make sure you explain everything to Them, and hopefully, they can assist you
The Samsung Support number is
+1 800-726-7864

You can also try chatting with them
usertmoVyoRcvP
Constellation
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Galaxy Buds
Tried all that still didn't work they keep sending me to samsung care + but they can't do anything since it's still under warranty
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user_ams007
Planetary Samsung Care Ambassador
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Galaxy Buds
Try calling back in a request for a warranty claim, which is different from Samsung Care. They should be covered under the Warranty
JollyCello
Cosmic Ray
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Galaxy Buds

@usertmoVyoRcvP not good at all! 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Hello, Welcome to the Community. We understand how upsetting it is that the charging cradle is non-responsive. 

The community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly.

That being said, as a moderator, I’m happy to provide you with any guidance and assistance were needed! Please send a private message with the serial number of the left earbud or charging cradle, and any ticket numbers you may have, so we may look into this further.

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Reply