Galaxy buds series volume is low

[user2C9IYRCqAq]

I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+

[the_baker]

Yes, this was the first thing I started with.

[userM2KXfdZsBv]

Anyone know if there is any update on this issue? Any solution?

[MaplewoodGeek]

No fix. The latest firmware made an improvement. Still not good enough to use for work calls from my Windows PC.

[user8jOCjInkCM]

Same here, very low mic on my x1, 

My Jabra works great, but not the Buds live

[user2TpN0NHJoe]

Same here!
It's very sporadic though, and theres no real understanding on why it's quiet. My colleagues always are telling me that I soiund like I'm at the end of a tunnel!

Also, the "live" function, I never hear anything being played back into my ears, like someone talking to me. Only cars or something driving passed my window - or paper ripping, that was so annoying.

Please Samsung :'( fix these

[gtCanada]

Note even Windows says the mic volume is ~6%.

Going into Windows 10 Settings -> Sound. Scroll down to Input and make sure "Headset Galaxy Buds Live" is selected. Under there click "Device properties and test microphone". Test your mic, note the percentage volume it tells you is ~6% (unusably low).

Side subject: Anyone thinking Airpods Pro are any better, I have them too, they work in Windows but get "driver errors" every other day and you have to reset them that takes a few minutes (reset, re-pair, etc, plus when you find out they've gone wrong again is usually when you are using them!!!). Yay technology!

Also: Airpods pro mic volume is fine though. And I also have Steelseries Arctis 3 bluetooth (2 years old now?) which work fine. So I don't think this is a Windows problem, more Samsung.

[user4hMmgh3MPy]

Ditto!

On my mobile phone the Bud's mic is loud.

On my Dell Latitude Windows 10 it is quiet even with the level driven up to 100.

Both the Buds and Windows run on latest firmware/patches/drivers.

[MaplewoodGeek]

Between this forum and a similar thread on Reddit, this is the experience for EVERY user that has tested it. So far Samsung has not fixed this in several months of it being reported.

[whereupon]

@SamsungJustin   any update on this?  It has been quite a while, and there's been firmware updates.  Seems like a lot of folks are having this issue, but we've heard nothing from Samsung.

thanks -

[the_baker]

Nothing from Samsung. Not even a response that they'll look into it.... Long time Samsung user, but lately I am getting more and more disappointed.